Cancellation Policy

1. Overview

At Skin Tat, we understand that sometimes circumstances change and you may need to cancel or reschedule your tattoo appointment. This Cancellation Policy outlines the terms and conditions for canceling or modifying bookings made through our platform.

Please read this policy carefully before making a booking. By booking an appointment, you agree to the terms outlined in this policy.

2. Cancellation Timeframes

2.1 Full Refund

You may cancel your appointment and receive a full refund (including deposit) if you cancel:

• More than 48 hours before your scheduled appointment time
• Due to a medical emergency (documentation may be required)
• If the artist cancels the appointment

2.2 Partial Refund

If you cancel your appointment:

• 24-48 hours before your appointment: You will receive a 50% refund of your deposit
• Less than 24 hours before your appointment: No refund will be issued

2.3 No-Show Policy

If you fail to show up for your appointment without prior notice, you will forfeit your entire deposit and may be charged the full appointment fee. Repeated no-shows may result in restrictions on future bookings.

3. Rescheduling

You may reschedule your appointment subject to the following conditions:

• Rescheduling requests must be made at least 24 hours before your original appointment
• Rescheduling is subject to artist availability
• You may reschedule up to 2 times per booking
• Additional rescheduling may incur a fee
• Your deposit will be transferred to the new appointment date

To reschedule, please contact us through your account dashboard or reach out to our support team.

4. Artist Cancellations

If an artist cancels your appointment:

• You will receive a full refund of all payments made
• We will notify you as soon as possible
• We will help you find an alternative artist or reschedule with the same artist
• No cancellation fees will apply to you

Artists may cancel due to illness, emergencies, or other unforeseen circumstances. We understand these situations and will work with you to find a solution.

5. Refund Process

5.1 Refund Timeline

Refunds will be processed as follows:

• Refunds are typically processed within 5-10 business days
• Refunds will be issued to the original payment method used
• Bank transfers may take additional time to appear in your account

5.2 Refund Method

All refunds will be processed through the same payment method you used for the original transaction. If your original payment method is no longer valid, please contact us to arrange an alternative refund method.

6. Special Circumstances

6.1 Medical Emergencies

In case of a medical emergency, we may offer a full refund or reschedule your appointment at no charge. Please contact us as soon as possible with documentation (doctor's note, hospital records, etc.).

6.2 Weather or Natural Disasters

If severe weather or natural disasters prevent you from attending your appointment, we will work with you to reschedule or provide a refund. Please contact us as soon as possible.

6.3 COVID-19 and Health Concerns

If you are experiencing COVID-19 symptoms or have been exposed to COVID-19, please cancel your appointment immediately. We will work with you to reschedule without penalty. Your health and safety, as well as that of our artists, is our priority.

7. How to Cancel

You can cancel your appointment through the following methods:

• Online: Log into your account and cancel through your booking dashboard
• Email: Send a cancellation request to support@skintat.com
• Phone: Call us at (555) 123-4567 during business hours

Please include your booking reference number in all cancellation requests. Cancellation requests are processed during business hours (Monday-Friday, 9 AM - 6 PM).

8. Disputes and Appeals

If you believe your cancellation should be handled differently due to extenuating circumstances, you may appeal our decision by:

• Contacting our support team with a detailed explanation
• Providing any relevant documentation
• Allowing up to 5 business days for review

We will review each appeal on a case-by-case basis and make a fair determination.

9. Changes to This Policy

We reserve the right to modify this Cancellation Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically. Your continued use of our service after any changes constitutes acceptance of the new policy.

10. Contact Us

If you have any questions about this Cancellation Policy or need assistance with a cancellation, please contact us: